Thrakian Contact Information

For any questions you may have, you can review the FAQ section on the left. If you cannot find the answer you are looking for, you can send us an e-mail by filling out the form. Additionally, you can place your orders from the stores below or view our various other products live.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We use contractual photos for our products, meaning that what you see in the photo is the exact item you will receive. We take photos of each individual item and upload them to our website. We also provide detailed product descriptions and specifications for each item. You can trust that the product you order will match the photo you see on our website.

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Where can I view my sales receipt?

If you buy something from our website, you will see your receipt on the confirmation page after you complete your payment. You can also view your receipt on the My Orders page in your account. You can access the My Orders page by clicking on the account icon at the top right corner of our website and selecting My Orders from the drop-down menu. You can also print or download your receipt from there. Additionally, we will send you an email confirmation with your receipt attached to the email address you provided during checkout. You can check your inbox or spam folder for the email confirmation.

How can I return an item?

We are sorry to hear that you want to return an item that you bought from our website. Unfortunately, we do not accept returns for food products, unless they are incorrect. This is because food products are perishable and cannot be resold once they are opened or used. This policy is stated in our [terms and conditions] that you agreed to when you placed your order. We apologize for any inconvenience this may cause you.

Will you restock items indicated as “out of stock?”

Hello, thank you for your interest in our products. We are happy to answer your question. The items indicated as "out of stock" on our website are currently unavailable for purchase, but we are working hard to restock them as soon as possible. We apologize for any inconvenience this may cause you.

If you want to be notified when an item is back in stock, you can click on the *Notify me when available* button on the product page and enter your email address. We will send you an email as soon as the item is available again. You can also check our website regularly for updates on our inventory status.

We hope this answers your question and we appreciate your patience and understanding. 😊

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    Local stores where you can reach Thrakian

    You can visit our stores below to access the products you ordered and more product options.